High quality is free

Having labored for the previous 11 years on I.T. high quality management (Implemening CMMi, Individuals CMM, ISO, PMBok) out of the 16 years within the business, I’ve satisfied myself concerning the fact within the ebook “High quality is Free” by Philip B. Crosby. In that ebook, the creator emphasizes that doing issues proper the primary time provides nothing to the price of a product or service. What prices, and prices dearly by way of rework, check, guarantee, inspection, and service after service, is doing issues unsuitable.

It may also be defined as “efforts spent in constructing high quality within the course of and implementing the identical (By establishing a top quality management system, coaching on QMS, audit, continuous enchancment and so forth.) pays for itself many instances by means of financial savings on rework and repeat orders from glad prospects, that you would be able to say high quality in itself is free”. Now going to my proposition…

The Proposition

Impressed by this expertise, as we transfer into the innovation revolution, I’m seeing that the funding we make on establishing the tradition and atmosphere, the place new ideas are welcomed and errors are allowed in experimenting with them, can pay for itself exponentially. ROI on innovation management will probably be even greater than ROI on high quality management. So my proposition is that “Managing Innovation is necessary for managing the altering buyer wants and survive. However that funding can even pay for itself by means of buyer delight and exponential progress within the world market – So you may say Innovation is free”.

This will not be as intuitive as “High quality is Free” right this moment. However my effort to interact you on this dialog is usually a starting to get there. There are prices concerned in choosing the proper improvements, design, development and marketing. But when Complete High quality Management ideas are embedded in a company, simply by offering a scheme and construction for innovation management, we are able to improve the possibilities of revolutionary options resulting in buyer delight and improved business outcomes right this moment and tomorrow.

I’m certain when Philip Crosby mentioned, “High quality is free”, folks would have questioned how it may be. They’d have confused high quality with grade and mentioned, “Higher high quality products are all the time expensive.” Or they might have confused high quality with goodness and mentioned, “Not everybody can produce good high quality. There are good staff and sloppy ones.” Crosby outlined high quality as conformity to sure specs set forth by management and never some imprecise idea of “goodness.” These specs are usually not arbitrary both; they should be set in accordance with buyer wants and needs. Now all of us agree that everyone can purchase data, expertise and course of talents based mostly on his/her strengths and produce high quality work josh team.

Equally “innovation is free” will elevate doubts like “Can innovation be institutionalized?” “Can creativity be taught?” and so forth. Let me proffer a definition for “Organizational Innovation”. OI is a novel idea that higher meets buyer’s requirement right this moment and tomorrow and makes business sense within the group’s context to implement, based mostly on pilot outcomes and truly brings the business advantages.” With that definition, we’ll see how IM may be carried out at organizational stage.

Innovation Management System

Do we want an IMS then? Sure after all. IM coverage ought to make clear that the group believes that each one can innovate regardless of their stage within the group and the wanted help will probably be supplied. The important thing to innovation is in asking the suitable questions quite than discovering the proper solutions. Some instances the query is the innovation! Discovering a solution to that query could observe a scientific method. The IM procedures ought to give steerage on the best way to ask the suitable questions and discover the viable reply by means of pilots. In the long run, if the innovation may be deployed throughout the group, it ought to be achieved by means of the QMS. There ought to be hyperlinks to IM property and mentors who can ignite minds to innovate.

QMS and high quality management can’t be compromised for Organizational Innovation Deployment. In any other case newer products and services could meet adjustments to requirement however will cease assembly the unique necessities.

Coaching and orientation

Coaching for innovation may be simpler by means of mentoring and training. Books, movies and so forth from highly effective speakers can kindle the fireplace. Remember MS Academy workshops.


Audits usually give attention to non-conformances and defects and so don’t apply to innovation management. As an alternative as a part of teaching, the coach can ask the innovator to create a self evaluate guidelines and use that to measure progress. How about measurement and rewards and so forth?


Measurement ought to be tied to ROI and never simply the number of improvements.

Tradition and atmosphere

Transparency, flexibility, empowerment, collaboration with buyer and management focus are all essential to arrange a repeatable, sustainable innovation tradition within the group.

Rewards and recognition

Since we now have outlined OI as linked to business outcomes, it routinely follows that the innovators, the coaches in addition to the innovation evangelists ought to be rewarded and acknowledged. However all of them are within the recreation for the satisfaction of seeing their idea put to work and never for the cash. So don’t be concerned – Innovation will stay free.